Quality control is at the heart of Ferro Arte’s processes, procedures, and services. We view quality as part of an evolving business strategy with a strong return on investment. Our quality management system is based on Continuous Improvement with ISO 9000 as the base. Ferro Arte’s quality system is ISO 9001:2015. This certification was only the springboard to our overall quality systems development as evidenced by the continuous improvements that Ferro Arte has undergone since being certified.

We believe that ISO Quality Systems is standard from which to build excellence. Outgoing Quality is the standard in action. Outgoing Quality takes more than just a certificate. It takes a team effort of highly qualified industry experts who are not only empowered to succeed but who have access to the necessary resources, corporate environment and motivation to make the system work. Ferro Arte’s staff is highly trained in the areas of Quality Planning, Metrology, Geometric Dimensioning and Tolerancing (ASME), ISO, QS9000 and statistical techniques.

We believe that our Quality is best expressed by the feedback from our customers satisfaction. We encourage prospective customers to speak to our current customers as customer satisfaction is the goal we strive to deliver.

Continuous Quality Assurance
Here are the seven quality management principles that our senior management applies to promote overall organizational improvement and customer satisfaction.

1. Customer focus
  • Understand the needs of existing and future customers
  • Align organizational objectives with customer needs and expectations
  • Meet customer requirements
  • Measure customer satisfaction
  • Manage customer relationships
  • Aim to exceed customer expectations
  • Learn more about the customer experience and customer satisfaction

2. Leadership
  • Establish a vision and direction for the organization
  • Set challenging goals
  • Model organizational values
  • Establish trust
  • Equip and empower employees
  • Recognize employee contributions
  • Learn more about leadership

3. Engagement of people
  • Ensure that people’s abilities are used and valued
  • Make people accountable
  • Enable participation in continual improvement
  • Evaluate individual performance
  • Enable learning and knowledge sharing
  • Enable open discussion of problems and constraints
  • Learn more about employee involvement

4. Process approach
  • Manage activities as processes
  • Measure the capability of activities
  • Identify linkages between activities
  • Prioritize improvement opportunities
  • Deploy resources effectively
  • Learn more about a process view of work and see process analysis tools

5. Improvement
  • Improve organizational performance and capabilities
  • Align improvement activities
  • Empower people to make improvements
  • Measure improvement consistently
  • Celebrate improvements
  • Learn more about approaches to continual improvement

6. Evidence-based decision making
  • Ensure the accessibility of accurate and reliable data
  • Use appropriate methods to analyze data
  • Make decisions based on analysis
  • Balance data analysis with practical experience
  • See tools for decision making

7. Relationship management
  • Identify and select suppliers to manage costs, optimize resources, and create value
  • Establish relationships considering both the short and long term
  • Share expertise, resources, information, and plans with partners
  • Collaborate on improvement and development activities
  • Recognize supplier successes
  • Learn more about supplier quality and see resources related to managing the supply chain